Spam
/ Email Policy
Spamming is 100% immediate grounds for
termination. Please view the guidelines
below.
Limits
There is a 200
hourly email limit per domain this limit is also
applied towards mailman. If you send over this
amount in any hour most of the e-mails will bounce
back with a undeliverable error.
Many of our servers
have a 60 pop checks per hour limit per domain.
If you go over this you're likely to get a wrong
password error message saying login incorrect.
Just wait an hour and it will automatically unlock
you. to prevent this from happening again make
sure to disable auto checking or at least set it
to something higher such as 10 minutes.
Any mailing list
larger than 5,000 will require a semi dedicated or
dedicated hosting solution from us. Note: dividing
one large list into smaller lists to get below
this limit is not allowed.
Mailing Lists
Rules
1. Anytime you're
sending a message no matter how large your e-mail
list is you must throttle it. We recommend you
throttle it to at the very least sending 1 email
every 6 seconds. If the mailing list software
you're using does not allow you to throttle you
must switch to something else. We recommend
phplist which can be found in your control panel
under fantastico. If you do not throttle and you
try sending let's say 500 emails the server will
try sending all 500 in 1 second which is not
possible. This will cause the server load to go
very high and for the entire server to be sluggish
until this process is completed. It is our job to
keep the server up and running without being
sluggish. Anyone who causes the servers load to
go high will be suspended and the process will be
terminated. If you choose not to throttle you will
most likely be suspended for crashing the server.
2. Any mailing list
over 900 emails is only allowed to be sent to
during off-peak times to prevent high server
loads. Off peak times qualify as all day Saturday
and Sunday, and 1am - 8 am eastern time M-F.
3. You are not
allowed to mail to a mailing list you were given
or purchased. This is spamming because they never
agreed to you personally sending them mail. We do
not care how you justify it. This is spam and will
result in termination of the offending account.
4. Any unsolicited
e-mail being sent will result in termination of
the offending account. We take a zero tolerance
stance against sending of unsolicited e-mail.
5. Any mailing list
MUST comply with all guidelines set forth by the
United States.
These can be found at: http://www.ftc.gov/bcp/conline/pubs/buspubs/canspam.htm
6. No Direct SMTP
mailers are allowed. An example of this is
DarkMailer. Any mail should be relayed through the
local MTA (localhost:25) for further delivery by
the server and not done directly by scripts.
